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Contact Center Training and QA Supervisor at a financial services firm with 1,001-5,000 employees
We reach out to Calabrio with questions and suggestions.
Gamification: We need help developing it, and what is currently shown is not enough. They have introduced gamification in the latest release, and although we don’t have it yet - it is still in our testing lab - it seems like they don’t have much set up for it. Our thoughts on gamification were that there would be levels and ‘badges’ that...
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