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Calabrio ONE review
it_user523626
Manager, Support Operations at a computer software company with 1,001-5,000 employees
The dynamic scheduling functionality allows the agents to be more empowered. The...
I think Calabrio has a lot of potential but the day to day scheduling functions take too many steps. I'd like for their product developers & decision makers to work in our call center for a week using the tool. I think it would give them a great perspective of where to go forward. The dashboard has potential but it's hard for management to...

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