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Calabrio ONE review
Contact Center Specialist at a financial services firm with 501-1,000 employees
The dual-channel text to speech feature is valuable. We have encountered plenty...
* Filtering out text-to-speech hits and better results for negative categories * When we set up categories to return results without the selected phrases it only filters out phonetic hits and you can see many contacts where the text to speech clearly recognizes the phrases that you told it to filter out.
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