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Calabrio ONE review
it_user669948
Quality Assurance and Training Coordinator at a insurance company with 1,001-5,000 employees
Analysts are able to collect data from Speech Analytics to find trends and areas...
The only issue I have found with Calabrio is the WFM side. This is only because it does not work as cohesively with our scheduling and WFM operations. The team at Calabrio seems to be great in listening to our concerns; however, the WFM team is still working on this with Calabrio.

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