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Clarity SM review
Service Desk Team Lead at a healthcare company with 1,001-5,000 employees
It's easy to look up tickets, requiring less clicks compared to CSM, but it seems...
I think the issue, though, goes back to if you use the full functionality of SDM. So, we were on it for two years and we moved it over to the cloud. There were probably a lot of factors why we couldn't optimize SDM to its potential. It’s more of an organizational type of factor.
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