free case study: an unbiased review of Clarity SM

Would you like to learn about products from people using them now? Simplify your research with trusted advice from people like you.

Download this FREE Help Desk Software case study, based on an UNBIASED USER EXPERIENCE with Clarity SM:

Where should we email your case study?






Clarity SM review

it_user347964
Service Desk Team Lead at a healthcare company with 1,001-5,000 employees
It's easy to look up tickets, requiring less clicks compared to CSM, but it seems...
I think the issue, though, goes back to if you use the full functionality of SDM. So, we were on it for two years and we moved it over to the cloud. There were probably a lot of factors why we couldn't optimize SDM to its potential. It’s more of an organizational type of factor.

Since 2012, we've had 816,406 professionals use our research.

As seen in