free case study: Marcos L. Domingos's unbiased review of Clarity SM
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Clarity SM review
Marcos L. Domingos
ITSM Specialist at Qintess
The integration of remote access to tickets and the ease of customizations helps...
My advice is to get to know the product very well in relation to ITIL processes. A lot of customization only exists because we do not know the product at that level. The manufacturer's documentation "Content Pack for ITIL" is required reading even if the company is not a service provider. I am enthusiastic about ITSM solutions. In addition...
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