Where should we email your case study?
Clarity SM review
Sr. Service Desk Analyst - NSD Incident Management at a tech services company with 501-1,000 employees
It serves as a cross-reference for other tracking tools we use in our daily work....
It’s always bothered me how you need two steps to close a ticket (solution then update status) to do essentially one task. I’d love to see that merged into one easy step. I also have issues with Configuration Items but I think that it's our issue, not a CA issue.
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