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Clarity SM review
Senior Consultant at a tech company with 51-200 employees
Important features are Incident/Request/Problem/Change Management, CMDB, and...
From the user’s perspective: One of the most criticised aspects by the clients is the web interface, which is not too user friendly and hasn’t been changed in the last years. CA is trying now to promote an additional new interface which is more user friendly, but in this new interface, they removed some key functionalities. So, it brings...
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