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Clarity SM review
Senior System Engineer at a transportation company with 10,001+ employees
The SLA escalation feature is accurate and helps manage the services delivered.
There are later versions available that we are not using yet. Many desired improvements have already been included in those versions. Nonetheless, here are a couple of ways they could improve the product: - Better reporting: Data specifying which ticket spent how much time in which status should be easily available/stored somewhere. -...
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