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Clarity SM review
IT Service Management Consultant at a tech consulting company with 51-200 employees
You can fit ITIL incident management into the Incident Management module. Ticket...
Adoption of ITIL incident management for business process re-engineering was very easy to fit into the CA Service Desk Manager Incident Management module. It allowed IT operation support to easily identify, track and monitor incidents with data in 45 days that was analyzed. Within the first calendar year of deploy, the incident manager was...
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