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Clarity SM review
Chief Technology Officer at a tech services company with 11-50 employees
Based on certain ticket attributes, the heat of tickets is calculated and the list...
The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process. For example, it could show that this change has five steps and the analyst is performing step three. Also, end users would benefit from this...
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