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Director de Servicios at a tech vendor with 11-50 employees
Automatic functions allow us to implement business rules by configuring the tool,...
We are an enterprise that sells IT services and all our areas involved in IT processes use the tool. I think each tool suffers difficulties when a customer has requirements completely outside the standard, which is very common. Technical support is good, once scaled to a second level. But usually, there are difficulties in the first...
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