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Clarity SM review
Software Engineer at a tech services company with 10,001+ employees
We use it for incident, knowledge, and configuration management. The reporting...
The UI is old school with a lot of windows opening and slowing down the process of ticket creation by the end users. The reporting ability of the tool needs to improve drastically. Currently, the solution is provided with Business Objects (BO) and is too slow to use for every day reporting.
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