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Clarity SM review
Analyst at a tech services company
Provides out-of-the-box integration with other CA Service Management modules and...
* We are better able to manage and keep track of SLAs with end users. * Analysts work more efficiently based on the ticket priority. * We can better manage IT assets and contract license through CMDB. * Reporting and dashboard: it is easy to produce a report with drag and drop functions.
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