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Clarity SM review
Sr. Director, IT Service Management at a healthcare company with 501-1,000 employees
Quick capture of ticket info lends itself to resolution and/or assignment to other...
Reporting and integration to SCCM need improvement. Service Desk Manager doesn’t integrate to SCCM out of the box. If you’re looking to use SCCM as your source of truth for servers or desktops and to populate a federated CMDB (using Service Desk manager), you’re looking at building a connector manually or buying another tool to do that. In...
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