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Clarity SM review
IT Manager at a financial services firm with 1,001-5,000 employees
Efficient problem/change management, but we don't have the required internal...
I took a breakout session on CA Service Desk here at the CA World conference. We're at version 12.9 and they're on 14 and getting ready to go to 17, so just looking at some of the features that I saw in the breakout session on 14, I would like to see us get to that version so that we can exploit a lot of the functionality that's available...
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