free case study: Jeff Vielle's unbiased review of Clarity SM
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Clarity SM review
Jeff Vielle
Regional IT Coordinator at Novus International
Allows us to handle users personally, gives IT a name and a face in interacting...
Sending an email, that's the old way of doing things. This system is still relatively new. People still use email, but using the ticket system verifies that no one gets left behind. We're in a world of electronic mail. Some nice people can slip through the cracks. It's kind of how it is. But the ticket system makes sure that everyone gets...
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