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Service Architect at SANDVIK IT Global Shared Services
The connections between incidents, changes, and problems give us visibility and...
In terms of the important criteria when researching products and vendors, I don't know really, because I haven't been involved with that many new products. We know that if we want to have another system, it's an advantage to have another module from CA, so that we are increasing the product family from CA. Perhaps this has been an approach....
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