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Software Manager
It has made us a lot more organized, and a lot more aware of what needs to happen
Technical support is sketchy at best. I have an open ticket right now that has been open for a few weeks. They are a challenge to work with. It took three weeks to get it escalated up to where it probably needed to be in the first place. I do not call support unless something is really broken and I don't know how to fix it.
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