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Clarity SM review
Marcos L. Domingos
ITSM Specialist at Qintess
Easy to use, good integration with ITIL processes, and good customization
The part of notification methods and satisfaction surveys remain almost unchanged. Perhaps greater attention to these two simple and native features could give the set a greater force. It is as if such modules have not evolved with the rest. Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages...
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