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ConnectWise Automate review
Network Support Specialist IV at a computer software company with 11-50 employees
Intuitive user-friendly interface, but could have better links to other ticketing...
Since I didn't implement it, I only have advice on usage. So far, it's doing what we need it to do. But as is the case with most of these types of products, eventually we're going to need to go to a remote solution that's not third-party. I would rate ConnectWise Automate a seven out of 10. It's pretty average for what we're using it to do.
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