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ConnectWise PSA review
Mitchell Fitzpatrick
Mitchell Fitzpatrick
Junior Engineer at a tech services company with 11-50 employees
Good automation and integrates with other systems, but the interface is a bit...
The UX for general users can be improved as the UI is quite clunky and complicated. The ability to collaborate on and communicate about tickets can be improved. It needs to be easier to share tickets between users who need to work together. Having an internal chat system would be helpful, rather than having to rely on emails and notes. The...

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