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System Admin and Architect at a financial services firm with 1,001-5,000 employees
The product provides visibility into the work that gets done
The reporting tool still needs a lot of improvement. It was supposed to get better with the upgrade, and it really didn't get better. Its reporting aspects are poor, and management always wants to know things. It is sort of hard to get at tangible numbers without doing a lot of additional work outside of the system. It needs help, because...
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