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Sr. Director of Software Engineering at a tech consulting company with 1,001-5,000 employees
Helpful support, good incident management, and helps triage faster
The RUM solution has improved our ability to triage faster and hand more capabilities to our customer support. The RUM is implemented for customer support. It can quickly route, triage, and troubleshoot support issues that are sent to our engineering teams. Customer support can log in and start troubleshooting after receiving a customer...
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