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Senior Manager Quality Engineer at a financial services firm with 10,001+ employees
Does a good job of managing my daily operations without downtime
For the straightforward questions I think that they do a good job of getting back within 24 hours. For the tricky ones, whenever it comes to upgrades or things like that, they definitely take 48 to 72 hours. The response time is slower, but the good thing is they come back with the right answers, and that's what is important.
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