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ITSM Process Manager at a financial services firm with 1,001-5,000 employees
Gives us the ability to contact the correct people via rules, based on conditions
The ability for members to change their schedules, and change the person they're swapping with, could use improvement. For two people to swap, both people have to log in, as you can only update your own schedule with a member account. Suppose I am swapping with Bill for the day because he is sick. It makes no sense that both he and I each...
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