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Senior Manager, IT Operations at a hospitality company with 1,001-5,000 employees
Streamlines our incident management, helping decrease resolution timeframes
We have been able to quantify improvements in escalation and time to resolution. It has decreased timeframes and improved resolution by 35 - 40 percent. We used to have one individual handling a call, along with other duties. So at times, they would have to step away from those other duties to handle the call or reach out to someone else....
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