free case study: James Amendola's unbiased review of Five9
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Five9 review
James Amendola
Manager at FYF
Good integration, excellent workflow automation, and helpful support
The integration overall is the best thing. Having everything in one spot is great. Being able to have them take chats and emails at the same time and have them take more than a couple of chats depending on their tenure and really being able to customize things in that capacity is great. The intelligent virtual agent feature is interesting....
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