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Five9 review
VP Information and Cyber Security at a financial services firm with 51-200 employees
Reasonably priced and is built to integrate with other platforms
We want to use the Intelligent Virtual Agent feature. We are building use cases for it. We use Workforce Optimization for remote work. We were centralized before. It allows people to take advantage of not being in the same building at the same time. Workforce Optimization has had a positive impact on agent and customer experiences. We were...
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