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Freshdesk review
David Seinsche
David Seinsche
Freshdesk/Zendesk Consultant at a retailer with 10,001+ employees
Easy to use with great features and helpful technical support
They have some flaws. No system is flawless. When I started working with Freshdesk and Freshcaller as well, they were separate tools. Freshdesk is for tickets processing, while Freshcaller is for taking calls and creating tickets out of it. However, these two solutions were more or less separated even though they kind of communicated with...

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