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Freshdesk review
Paulo Roberto Vieira Mendes
Operations Manager at Instant Travel
Easily connects to folders and devices but lacks ability to change email subject
There are some features I would like to improve. For example, I would like to be able to change the subject in emails for ourselves. We use a lot of third parties. So if we want to handle an email from one of our suppliers or one of our clients, we have to have two tickets, and it would be easier if we could only have one ticket to handle...
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