free case study: HeshamFouad's unbiased review of Freshdesk
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Freshdesk review
HeshamFouad
Quality and Technical Support Department Manager at dsquares
IT ticketing system with a comprehensive training academy on how the solution works
I would recommend that those implementing this solution first complete the academy to receive video training on the administration port to be able to configure the tool. I would also suggest that agents get familar with the workflow of the tickets to understand Freshdesk. I would rate this solution an eight out of ten.
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