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Freshdesk review
Amit Lavi
Amit Lavi
VP Customer Success at Secret Double Octopus
Useful automation of tickets, helpful support, but missing some small capabilities
Freshdesk could improve its capabilities. It's missing the article formatting, and the overall look and feel make it not easy to use. The administration instructions on how to manage the automation, capability, and integration with third parties, such as chat or bots, are very important in these types of solutions. In a future release, it...

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