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Freshdesk review
Business Systems Analyst at a transportation company with 5,001-10,000 employees
Phenomenal knowledge base and great for customer support functions, but not...
If Freshdesk had forms in it so that I could go to the portal and fill out a service request, that would improve it immensely and make it more valuable for enterprise customers, but that's not a current functionality. You can't have a certain catalog of any type. You can't be like, "Hey, I want to just go submit a ticket," and then type in....
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