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Freshdesk review
Senior Technical Analyst at a computer software company with 51-200 employees
The built-in customer satisfaction surveys made it easy for us to see areas that...
The built-in customer satisfaction surveys made it easy for us to see areas that need improvement, and the ticket automations allows us to set priorities on incoming tickets based on who is submitting it. Both of these features make it easier to handle escalations and help draw our attention to the customers that need it the most.
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