free case study: Salman Naeem's unbiased review of Freshdesk
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Freshdesk review
Salman Naeem
Assistant Manager at a tech vendor with 51-200 employees
User-friendly interface and manages tickets very well
It has a user-friendly interface and manages tickets very well. It's easy to use and integrates with other tools. We can embed Jira into it, link Jira tickets with Freshdesk tickets, and use it for our knowledge base. If we want, we an upload our knowledge base. The canned responses feature is great for reducing response time.
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