free case study: MilafZaid's unbiased review of Freshdesk
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Freshdesk review
MilafZaid
Customer Service Manager at HOI
Stable and scalable with a straightforward setup
In terms of features, I can't think of anything that's lacking. It's a solid solution. I've only been using the solution for four months. It hasn't been long enough for me to know everything about the solution. Technical support is not the best. It could be much, much better and offer better support to users.
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