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Freshservice review
Senior Helpdesk at a non-profit with 51-200 employees
Good workflow automation capabilities, great price, and great user-friendliness
The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to...
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