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Freshservice review

reviewer1034670
Consultant at a tech services company with 51-200 employees
It's extremely simple to integrate with change management
I'm not sure if it's on the roadmap, but Freshservice is missing something for the moment. You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface...

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