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Freshservice review
IT & Operations Manager at a financial services firm with 51-200 employees
Cloud-based and cost-effective but issues with picking up assets
Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything (including PCs, printers, physical and virtual servers, and hypervisors). Another issue is the self-service portal, which doesn't always give full visibility of the stage a request is at...
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