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Freshservice review
Business Systems Analyst at a transportation company with 5,001-10,000 employees
Easy to use and administer, integrates with a lot of things, and helps in meeting...
Sometimes, the billing process is an absolute nightmare. That's really frustrating. If you have a straightforward contract and don't need to make changes, it is fine, but if you need to make any changes, it'll take months. The other piece is that sometimes, they will push out updates without telling you they're doing updates, or they'll...
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