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Freshservice review
reviewer783452
Senior Information Technology System Administrator at a insurance company with 1,001-5,000 employees
A very responsive solution that is limited by its one-channel format
A chat bot needs to be added to the portal. Only one channel is available on the portal for service tickets. We would prefer one channel for tickets and one channel for chat support via a popup that is accessed from smartphones. Other products such as ServiceNow allow two channels. The solution has bugs with language translations. For...
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