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Freshservice review
it_user375165
Sr. IT Business Analyst at a healthcare company with 51-200 employees
The end user-facing portal with the Solutions Library immediately improved our...
It's still a new product, so there are some areas that are a little frustrating. For example, the titles on catalog requests are so generic that they are completely unhelpful. There is also not yet a way to set the due date based in a calculated value from a ticket field. For example, to set a New Employee task as due a day before the...

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