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Freshservice review
IT Project Team Leader
Helpful support, good reporting, and an easy setup
We are missing the endpoint. If a user asks for an install, we manage the ticket to assign it to someone to resolve it. However, it's hard to interact directly with the users themselves. We'd like something that, for example, could help us manage patches. We'd like the enhancement of some reports. That would be ideal. We had issues defining...
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