free case study: RohitYadav's unbiased review of Genesys Cloud CX
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Genesys Cloud CX review
RohitYadav
Global Lead CTI Engineer at a tech services company with 11-50 employees
Valuable predictive engagement and gamification features with good inbound...
The solution has many good features and a great user interface with lots of options. I think Genesys is number one in CCaaS when compared to NICE inContact and Amazon Connect, which are in the same market. There are great features for developers and for contact center managers. The predictive engagement and gamification are valuable...
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