free case study: Mohammed Khaleel's unbiased review of Genesys Cloud CX
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Genesys Cloud CX review
Mohammed Khaleel
Senior CX Genesys Systems Engineer at Jathwa
Easy to use with great features and good integration capabilities
They have almost everything. I don't feel that there is something they need to improve as a solution. Issues can happen during technical troubleshooting, which is completely out of our hands compared to the on-premise solution. With the on-premise solution, we were able to read the logs, and we could reach the root cause. When it comes to...
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