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Genesys Cloud CX review
PeterDunkley
PeterDunkley
BA at Rise Asia Technology Limited
Real-time analytics enhances decision-making through improved visibility
Genesys offers many improvements across the piece. Generally, all of them improve somehow, especially if you move from legacy solutions. The real-time analytics feature has impacted decision-making by providing visibility to service SLAs and understanding customer journeys. Additionally, the integration capabilities are very good because it...

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