free case study: Paul Heath's unbiased review of IBM Maximo
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IBM Maximo review
Paul Heath
IBM Maximo Control Desk Manager at a tech services company with 51-200 employees
Reliable and integrated in a single database but needs better dashboards for KPIs
It's actually a little too much for what we need. It could be good but there are too many conflicts and it's not user-friendly. It could use shortcuts for frequently requested services. Other areas for improvement include: * Enhanced Service Catalog on Mobile * Agent intelligence * Better dashboards for KPIs * Full-service visibility -...
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