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Senior Specialist/Analyst at a aerospace/defense firm with 501-1,000 employees
Its multi-site exchange and collaboration are somewhat challenging, but it can be...
Customer Service: Customer service suffered everytime Rational DOORS changed its organizational structure (i.e. from QSS to Telelogic to IBM). Also, the quality of service suffered when it was outsourced to India. Since then, however, IBM has improved it considerably. Technical Support: Richard Watson's team has provided Rational DOORS...
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