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IBM SmartCloud Control Desk review
Shafqat Paracha
General Manager at sPerception IT
An IT service management solution with a useful workflow feature, but the user...
The workflow capability is useful. It's not a manual helpdesk operation. It's fully automated, even when an alarm has occurred. It covers the complete cycle of initiation to resolving the events. This is its most strong feature that is easily integrable with a monitoring solution. It creates tickets, and the workflow feature is the most...
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